Cancellation Policy

At Frosted Florals, we strive to provide exceptional products and services to all our customers. In order to maintain the quality of our offerings and to efficiently manage our resources, we have established the following cancellation policy:

Cancellation Fees: Customers who cancel their order within 48 hours of the scheduled pickup or delivery time will be subject to a cancellation fee of 25% of the total order value.

Cancellation Procedure:

Notification: To cancel an order, customers must notify Frosted Florals Bakery by phone at least 48 hours before the scheduled pickup or delivery time.
Cancellation Fee: Upon cancellation within the specified timeframe, customers will be informed of the cancellation fee, which amounts to 25% of the total order value.
Refund Process: Any applicable refund will be processed within a reasonable timeframe, minus the cancellation fee, and will be issued using the original payment method.

Exceptions:

Force Majeure: In the event of unforeseen circumstances such as natural disasters, extreme weather conditions, or other situations beyond the control of Frosted Florals Bakery, cancellation fees may be waived at our discretion.
Quality Concerns: If a customer cancels their order due to quality concerns with our products or services, they will not be subject to the cancellation fee, and a full refund may be provided.

Contact Information: If you have any questions or need to cancel an order, please contact Frosted Florals Bakery at [Your Contact Information].

Policy Acknowledgment: By placing an order with Frosted Florals Bakery, customers acknowledge that they have read, understood, and agreed to abide by the terms of this cancellation policy.

This cancellation policy is effective as of [Date] and may be subject to updates or revisions at the discretion of Frosted Florals Bakery. Customers are encouraged to review this policy periodically for any changes.

Thank you for choosing Frosted Florals Bakery for your bakery needs. We appreciate your understanding and cooperation regarding our cancellation policy.

PRIVACY POLICY

Frosted Florals is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, interact with us in person, or engage with our products and services.

Information We Collect:

Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and payment information when you place an order, sign up for our newsletter, or interact with us in any other way.
Usage Information: We automatically collect certain information about your device and how you interact with our website, such as your IP address, browser type, pages visited, and access times. This information is collected using cookies and similar tracking technologies.

How We Use Your Information:

To Provide Products and Services: We use your personal information to fulfill your orders, process payments, communicate with you about your orders, and provide customer support.
To Improve Our Business: We may use your information to analyze trends, track user engagement, and improve our products, services, and website functionality.
To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates that we think may be of interest to you.

Information Sharing and Disclosure:

Third-Party Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing agencies. These service providers are authorized to use your information only as necessary to provide services to us.
Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices:

You have the right to access, correct, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time by following the instructions provided in our emails or contacting us directly.

Children's Privacy:

Our products and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at abigail@frostedflorals.com or 402-310-0658.

This Privacy Policy was last updated on 03/13/2024.